Your Questions, Answered
Explore our FAQs to get the details you need to move forward with confidence.
Guest Information:
What is the process for check-in and collecting keys?
We aim for a seamless arrival. Prior to your stay, you will receive specific instructions regarding key pickup or keyless entry codes. While we typically provide a self-check-in process, we are always available via phone to ensure you’ve settled in comfortably.
Who do I contact if I need assistance during my stay?
For any questions or maintenance needs during your rental period, please contact our office directly at 413.644.0223 or email info@berkrentals.com. We are here to ensure your stay is worry-free.
How does the Refundable Security Deposit (RSD) work?
The RSD is held to cover any potential damages or costs beyond normal wear and tear. Following your departure, the property is inspected; provided the home is left in good condition and all terms of the lease are met, your deposit will be processed and returned to you promptly.
What is a "Cleaning Cap"?
Our rental rates include a standard cleaning at the end of your stay. The cleaning cap represents the maximum amount covered by the owner for this service. If a home requires professional cleaning beyond standard hours—due to excessive mess or specific post-stay needs—the additional cost will be deducted from the security deposit.
How do utility caps work for seasonal rentals?
For seasonal stays, a utility cap is often set for electricity, oil, or propane based on typical usage for the region. If usage exceeds this predetermined amount, the tenant is responsible for the difference.
How can I stay within the utility allowance?
To avoid additional costs, we recommend the following seasonal guidelines:
Winter: Maintain heat between 68°–72°F while occupied and drop to 50°–55°F if the home is vacant for several days.
Summer: Turn off window AC units when not in use. For central air, adjust to a warmer "away" setting when leaving the house for the day.
